How a South American Telecom Leader Unified Their Cloud Platform to Protect Millions of Users
By selecting Trilio and Red Hat OpenShift, the telco provider unified their technology stack, improved agility, and secured millions of users with resilient backup and recovery. Trilio continues to support the customer’s growing use cases—from B2B platform innovation to multi-cloud transformation.
David Safaii,
Trilio Co-Founder
Telecom Leader Taps Trilio to Power Modern B2B Cloud Platform on OpenShift
A leading telecommunications provider in South America, serving over 20 million users, delivers a wide array of B2C and B2B services—from traditional voice and data to cloud, security, and big data solutions. In 2020, the company embarked on a journey to modernize its B2B offerings by creating a managed cloud platform with self-service capabilities.
To enable this transformation, the company chose Red Hat OpenShift as the foundation and selected Trilio as its data protection partner due to its deep OpenShift integration and scalable, cloud-native architecture.
Looking to Conquer Scale and Complexity in OpenShift
The customer needed a platform that could support its aggressive cloud strategy and improve operational efficiency. Key challenges included:
- Integrating legacy and modern technologies into a unified platform.
- Providing flexible services to a wide range of B2B clients.
- Scaling to meet the demands of over 20 million users.
- Automating processes to reduce time to market.
- Ensuring fast and reliable deployments for an improved user experience.
Trilio Chosen for Secure, Scalable, and OpenShift-Native Data Protection
After evaluating several data protection solutions, the customer selected Trilio due to its:
- Cloud-Native Architecture: Built from the ground up for Kubernetes and OpenShift.
- Deep Red Hat Integration: Certified operator-based deployment via Red Hat OperatorHub.
- Ease of Management: Streamlined installation and lifecycle management.
- Security & Compliance: Encrypted, application-level backups and ransomware protection.
- Scalability: Supports rapid growth and high-volume workloads.
- Vendor Independence: QCOW2 and JSON backup formats prevent lock-in.
Trilio Streamlines Data Protection and App Migrations Across OpenShift Environments
The customer deployed Trilio for OpenShift to protect critical applications and accelerate service delivery. Trilio provided a single pane of glass to manage backup, restore, and migration processes across OpenShift clusters. Highlights include:
- Operator-Based Deployment: Fast, click-to-install setup via Red Hat OperatorHub.
- Granular Backup Options: Support for namespace, Helm chart, operator, and metadata-only recovery.
- Big Data Integration: Collaborative architecture review and planning with Red Hat and Trilio.
- Custom Storage Targets: Support for NFS and S3-based storage to segregate end-customer backups.
- Transformative Application Migrations: Route and ConfigMap transformations allowed seamless application movement across clusters.
Scaling Trilio Use Across Critical OpenShift Workloads
The customer replaced legacy backup tools with Trilio’s cloud-native platform to align with their OpenShift strategy. The decision followed a rigorous evaluation process, including disaster recovery tests and scalability assessments. Trilio outperformed competitors thanks to its Red Hat-certified integration and Kubernetes-native design.
With the foundation in place, the customer extended Trilio’s capabilities across business-critical applications and began addressing new challenges:
- Enabled self-service backup and restore for B2B customers.
- Introduced application migration across OpenShift clusters with dynamic reconfiguration.
- Supported new storage strategies based on customer segmentation.
- Enhanced security through encrypted, object-locked backups.
- Implemented flexible recovery options such as namespace, Helm chart, and operator-based recovery.
- Configured scheduled backups and retention policies to meet specific SLA needs.
Trilio Drives Major Efficiency Gains and Platform-Wide Adoption
Trilio helped the customer achieve measurable improvements across their cloud infrastructure:
- 65% reduction in time to market.
- 5 million monthly users protected.
- 60,000 concurrent users supported.
- Full platform adoption across ecommerce and digital channels.
The customer especially called out Trilio’s enablement sessions and close collaboration, particularly its ability to continuously inform their operations team of new product capabilities. Mission-critical workloads underwent successful recovery testing, reaffirming confidence in Trilio’s reliability and partnership.
Cloud-Native Protection at Scale: Trilio Secures Telecom’s Digital Transformation
By selecting Trilio and Red Hat OpenShift, the telco provider unified their technology stack, improved agility, and secured millions of users with resilient backup and recovery. Trilio continues to support the customer’s growing use cases—from B2B platform innovation to multi-cloud transformation.
