Careers at Trilio

We are looking for someone to work 100% remotely.

The primary function of a Customer Success Manager (CSM) is to work with customers to ensure they receive maximum value from the TrilioVault platform by understanding their needs and supporting their journey. In this role, we are looking for the candidate to have skills around managing and building customer relationships, driving adoption, and ensuring a successful experience with Trilio. This candidate must have the ability to manage their time effectively and have the drive to go the extra mile to make sure the customer is happy. Trilio is looking for a bilingual candidate who has excellent Spanish and English communication skills and is detail-oriented.

What you will be doing

• Primary point of contact for designated accounts, serving as a trusted advocate for customer needs to drive success
• Develop and manage long-term customer relationships and journey
• Analyze customer data to improve customer experience
• Conduct cadence calls to identify customer business goals and milestones
• Sustain business growth and profitability by maximizing platform value
• Work with Sales to identify any renewal or upsell opportunities
• Manage account escalations by coordinating with internal stakeholders

What you will bring 

• Must be bilingual in Spanish and English
• Understanding and experience with OpenStack, cloud, virtualization and Kubernetes
• Knowledge of storage and backup/recovery concepts
• 5+ years of experience in a Customer Experience role; ideally in software sales, retention, and
  renewals
• Ability to document and report on issues and enhancements
• Excellent verbal, written communication, and interpersonal skills

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply – we’d love to hear from you.

Trilio is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.

We are looking for someone to work 100% remotely.

This is a customer facing role, responsible for end-to-end management of Trilio production and proof of concept (POC) deployments for all Trilio Products. The Associate Project Manager will coordinate with internal resources across the organization and customer teams for a successful deployment. This includes finalizing requirements, scheduling all project status and kick off meetings, scheduling all engineering resources, tracking milestones and success criteria. To ensure the best customer experience, the project manager will be the single point of contact, managing the customer relationship and the success of the project. 

What you will be doing
Responsible for the project delivery within time, cost, quality, ensuring scope objectives as agreed within the contract.

• Define Project Governance and expected deliverables, align stakeholders and influence decision processes, determine success metrics, and track against milestones
• Manage changes to the project scope, schedule, and costs
• Monitor issues/risks proactively, drive prioritization, balance business needs versus constraints; take mitigation actions and contingency planning

What you will bring 

• BA/BS certification
• At least 1-3 years’ experience in a technology-related service or project management role
• Ability to work outside of normal business hours to support multiple time zones
• Experience working in a fast-paced, startup environment
• Ability to coordinate cross-functional work teams toward task completion
• Excellent presentation, written and verbal communication skills
• Experience with project management methodology and processes
• Leadership qualities to drive customer deployments
• Ability to multi-task and manage multiple projects at one time
• Time management skills

Additionally, if you have one of the following skillsets, it would be a plus:

• Understanding of backup, replication, and migration concepts
• Bilingual in foreign language such as Spanish

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply – we’d love to hear from you.

Trilio is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.

We are looking for someone to work 100% remotely.

You will be responsible for helping to drive sales by working directly with Trilio’s sales team.  You will be responsible for all technical aspects of customer engagement including demonstrations, architecture designs, and Proofs of Concept. To ensure the best outcome in prospect and customer engagements, this role requires cross-functional collaboration with Engineering and Customer Success Engineer groups.  In this role, we are looking for someone that has experience in working with large enterprises and ideally has worked in a fast-paced start-up environment.

What you will be doing?

• Drive sales of Trilio within the territory
• Design and architect solutions for customers
• Qualify opportunities for engagement
• Educate customers on Trilio’s functionality and benefits
• Identify, analyze, and clarify customer requirements to develop the best technical solution
• Deliver customer demonstrations of solutions
• Manage customer Proofs of Concept
• Create and deliver proposals for customers
• Responsible for ongoing technical account management
• Drive high customer satisfaction by ensuring the solution provides benefits for the customer

What will you bring? 

• At least 5+ years experience in a technology-related pre-sales role
• Strong verbal and written communications skills, bilingual English/Spanish is a plus.
• Knowledge of sales processes
• Leadership qualities to drive customer solutions
• Ability to multi-task and manage several projects at once
• Understanding of backup, replication, and migration concepts
• Strong background in cloud/virtualization technologies (VMware, AWS, Red Hat Virtualization, OpenStack highly recommended)
• Experience with operating system platforms (Windows, Linux)
• Knowledge of databases (Oracle, MySQL, MariaDB, Postgres, etc) is a plus

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply – we’d love to hear from you.

Trilio is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.

What we are looking for

If you crave a good challenge, want to work with super-smart people, love complex computer science problems  (especially solving them), and nerdy jokes, then you are the right candidate to join Trilio. If you can see all the tiny details that make up the bigger picture, you bring experience to the table but leave your ego at the door; you have excellent product intuition, tremendous customer focus, you are sought after as a technologist, Trilio is the right place for you. You will work with a very talented engineering staff who always strive for the best.

What you will be doing

• Provide thought leadership and technical strategy for all of engineering – from architecture to application design.
• A hands-on person who does not hesitate to roll up the sleeves if possible.
• Oversee the architecture and product development lifecycle from planning to tactical execution, serving as chief steward and champion in the management of Trilio’s product development framework, technical assets, engineering processes, and software development lifecycle.
• Have a strong interest in cutting-edge technology, like big data, cloud computing, algorithms, and rich web applications.

What you will bring  

• Deep understanding of the OpenStack project ecosystem and hands-on Openstack development/coding experience
• Excellent understanding of one or more of the popular public clouds, including AWS, Google Cloud, Windows Azure
• Knowledge of compute, network, storage, and virtualization theory, design, and architecture. Domain expert – Storage, Virtualization, Backup, Availability/Disaster Recovery, Cloud Computing, Big Data, and database backups. Knowledge in container technologies such as Dockers, Kubernetes is a huge plus.
• Knowledge in OpenStack or similar cloud platform is highly desirable
• Expert in Linux and KVM internals
• Excellent understanding of cloud storage internals and APIs, including AWS S3
• Excellent understanding of cloud security, including SSL/TLS, digital certificates, encryption technologies
• Expert in high-level languages such as Python, Go. Must have a great understanding of web technologies, including HTTP/RESTful APIs, Javascript/Angular JS.
• Expert in distributed systems including message bus such as AMQP (ex: RabbitMQ), zookeeper, and stateless systems
• Ability to thrive in a startup environment.
• Any exposure to open source products and contributions to open source communities is highly desirable.
• Good understanding of DevOps and CD/CI practices in software development.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply – we’d love to hear from you.

Trilio is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.

What we are looking for

A Senior Product Manager to join a start-up with a company that is leading the cloud-native, application-centric data protection environment with a product that is designed to support the scale, performance, and mobility requirements of Kubernetes container environments across any public and hybrid cloud environment.  You will be responsible for the overall success of our TrilioVault for Kubernetes product line. 

You will be an experienced Senior Product Manager who is a seasoned, well-rounded, publicly-facing, customer-centric, strategic, and high-impact technologist who brings a proven track record of building best-in-class software products in high-growth B2B SaaS businesses (with a strong bias towards experience in data protection, infrastructure, security, SaaS and other modern cloud service offerings).  This individual will leverage their experience working in a strategic cross-functional role that requires a strong mix of market, deep technology and industry expertise, understanding of customer needs, and knowledge of Kubernetes.

This position is a hybrid role. The ideal candidate will reside in either the Boston area or in the Northeast.  

What you will be doing

• Own the product life-cycle management including all elements of a product release, defining technical requirements, product pricing, roadmap development, and delivery
• Deliver analyst briefings, presentations to research and advisory organizations, ensuring and validating thought leadership within the Kubernetes industry
• Working with the marketing team including alliance marketing to evangelize the product, align with the content and demand generation team, leading knowledge sharing with OEM’s and Partners  
• Present at webinars and participate in industry panel discussions (in-person and remote)
• Create technical blogs, white papers, reference architectures, how to’s, demonstration videos, and asset creation
• Work with Sales and enablement; including training and education, technical demonstrations, creating sales plays, competitive battle cards, field guides, developing talk tracks for inside sales teams, assisting with proof of concept execution
• Partner with Customer Success teams for enablement, strategy for customer retention, and managing customer issues and escalations
• Work closely with Engineering teams to develop features and themes actress the product including; authoring requirements, validating technical approach documents, improving DevOps and/or overall CICD health, providing education to engineering on market drivers, managing and allocating engineering resources to align with business strategy

What you will bring

• 5 or more years of product management and ownership with previous Software  engineering or DevOps experience 
• Deep technical knowledge of leading virtualization, cloud strategies and/or Data Protection in the Kubernetes industry    
• Able to create technical, detailed, well-written documentation for engineers and business-minded professionals 
• Demonstrable deliverables across Roadmap, MRD, System Requirements, Epics/Stories, UI and UX 
• Have the right blend of diplomacy and decisiveness to constantly balance constraints and resources, as well as juggle priorities and tasks 
• Strong communications, presentation, and interpersonal skills in all settings and across cultures including; face to face, phone, IM, video link, or in front of large audiences  
• A self-motivated self-starter, needing little to no guidance to own a new project
• Ability to work independently and as a team member 
• Project management skills
  

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply – we’d love to hear from you.

Trilio is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.

What we are looking for

A Senior Product Marketing Manager to lead our Product Marketing function for the TrilioVault cloud-native data protection platform.  The role includes responsibility for Trilio’s product messaging, content, competitive positioning, and new product introduction.  The role reports to the Vice President of Marketing.

What you will be doing

• Product messaging, value proposition, and differentiation for prospects, customers, and industry watchers (media, analysts, influencers).
• Product content includes datasheets, presentations, high-value content like whitepapers, eBooks, and technical product blogs.
• Competitive analysis and messaging to help drive unique positioning points for sales and marketing teams.
• Sales enablement content and support.
• Product SME within the company who can deliver demos, webinars, talks, and interact with customers.
• New Product Introduction (NPI) strategy and cross-functional coordination.
• Support cross-marketing deliverables with messaging, copy blocks, and general editorial services along with the content marketing manager.
• Support initiatives to drive Free Trial requests and conversions to meetings and enterprise licenses.
• Blog regularly and/or support technical blog creation.
• Cross-functional collaboration with Product/Engineering, Solution Architects, Sales, and Marketing.

What you will bring  

• 10+ years experience in Infrastructure Software, Data Protection, Cloud, or Containers.
• Strong product marketing background with the ability to be “hands-on” with the product.
• Excellent communication skills to deliver content to multiple audiences, including prospects, customers, partners, and influencers across both infrastructure and developer communities.
• Understanding of sales funnel, lead lifecycle, and acceleration.
• Customer and sales focused. Proven experience partnering with sales for enablement and campaign support.
• Strong collaboration skills with the ability to manage and build relationships cross-functionally.
• Undergraduate degree required.
• Experience with developer/DevOps communities is a plus.
• Analytical, creative, and good sense of humor.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply – we’d love to hear from you.

Trilio is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.

We are looking for someone to work 100% remotely.

We’re looking for an experienced, eager and ambitious Account Executive (AE) to close new business. Reporting to the Sales Manager EMEA, the Trilio team is looking for someone who excels in a growing, fast-paced start-up environment, and enjoys being a go-getter.   This is a great opportunity for a hunter who is looking to build out a whitespace territory in a hyper growth company.  With growth comes opportunities, this position is a great way to learn and prove your capabilities while being invested in and coached to elevate your prospecting and selling skills.

Here at Trilio, the AE owns the entire sales cycle for a specified territory. This includes developing new customer leads (generated from both outbound prospecting and inbound inquiry), positioning Trilio, and closing business. The AE is expected to develop a territory go-to-market (GTM) plan and execute daily to that plan. This includes targeting accounts and specific contacts within the account, building relationships with customers and partners, determining business pain points, and working to map the proper solution and close business. The successful candidate will be on a career growth path to ascend to an Account Manager role.

What you will be doing:

Develop new leads/pipeline and drive successful sales processes within your region

• Meet and exceed sales goals
• Collaborate with your Account Manager and Business Development Rep in your region’s POD, Sales Manager, and others within the company to meet account performance objectives and customer expectations
• Manage accurate data and forecasts within the Salesforce CRM system for the assigned territory
• Manage sales campaign from Small and Midsize Businesses to global enterprise organizations
• Understand the customers environment and create precise and meaningful proposals
• Attend and assist trade shows, and other marketing related events – in person when possible and online
• Work with Technology Alliance Partners (Red Hat, Canonical, Mirantis, SUSE) to develop relationships and identify common target accounts
• Work with Resellers and Independent Agents to win deals together and identify new opportunities

What you will bring:

• 3+ years in a closing role is preferred
• Proven track record of meeting and exceeding quota attainment
• Experience calling, emailing and educating prospects
• Experience creating strong pipeline growth of at least 4X target goal
• Experience within Salesforce or a CRM to update, maintain, and add leads as appropriate
• Experience in territory and account planning
• Language Skills in either of the following is preferred; German, French, Spanish, Dutch, Finnish, Swedish
• Strong objection handling skills
• Successful cold calling experience and the hustle to call at least 50 contacts a day
• Technology sales experience is preferred; OpenSource experience is ideal
• Openness to coaching and learning
• Positive, entrepreneurial attitude
• Critical thinking and strong decision-making abilities
• Must be quality, detailed oriented and also data driven
• Experience with Outreach or similar sales automation tools like Salesloft, DiscoverOrg, Ring DNA
• A Bachelors or equivalent practical sales experience
• Former Sales training or methodology like Sandler, Carnegie, MEDPIC, Tyson Group, Challenger Sale, etc. preferred

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply – we’d love to hear from you.

Trilio is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.