Careers at Trilio

What we are looking for

The primary function of an Alliance Solutions Architect (ASA) is to help drive sales by technically enabling Trilio’s Business Partners. The goal of the ASA is to make sure that our Partners are technically self-sufficient.  The ASA is responsible for all technical aspects of a partner engagement including demonstrations, architecture designs, and Proof of Concept. Output can be defined by new leads sourced by our Partners, and having self-sufficient Partners. This role requires cross-functional collaboration with Engineering and Customer Success Engineering groups.  Someone that has experience in working with large enterprises and ideally has worked in a fast-paced start-up environment.

What you will be doing

• Drive technical enablement of Trilio within the territory
• Design and architect solutions for partners
• Teach our Partners how to qualify opportunities
• Work with core Technology partners – IBM, SUSE, Red Hat, VMware, AWS, Google, Microsoft
• Educate Partners on Trilio’s functionality and benefits
• Identify, analyze, and clarify customer requirements to develop the best technical solution
• Deliver customer demonstrations of solutions
• Educate our Partners on how to manage Customer’s Proofs of Concept
• Educate Partners on how to create and deliver proposals for Customers
• Responsible for ongoing Partner technical account management
• Record web-based training modules for our Partners
• Attend trade shows and industry events

What you will bring  

• At least 7-year experience in a technology-related pre-sales role
• Strong verbal and written communications skills
• Knowledge of sales processes
• Understanding of multi-tiered Distribution network
• Ability to multi-task and manage several projects at once
• Understanding of backup, replication, and migration concepts
• Strong background in Cloud (OpenStack, AWS, Azure, Google)
• Strong background in Kubernetes (OpenShift, Rancher, AKS, EKS, GKE, etc.)
• Experience with operating system platforms (Windows, Linux)
• Knowledge of databases (Oracle, MySQL, MariaDB, Postgres, and others)

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply – we’d love to hear from you.

Trilio is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.

What we are looking for someone to work remotely

The primary function of a Customer Success Engineer (CSE) is to work with customers in identifying and resolving issues using the Trilio product. In this role, you will have skills in Linux, networking, debugging logs, understanding of Python code, the concept of cloud, and virtualization. You must have the ability to learn on the fly and willingness to grow and go the extra mile to ensure the customer is happy. A candidate with strong technical aptitude, that is detail-oriented and possesses excellent communication skills.

What you will be doing

• Responsible for providing technical support to global Trilio customers and partners
• Manage and monitor existing customer service requests
• Work with customers both via telephone and web tools for any technical issues
• Reproduce customer issues in our lab
• Collaborate with Engineering during escalation management
• Provide workarounds, fixes, patches needed to resolve any issues hit
• Produce technical documentation (Knowledgebase Articles) on issues, resolutions, and detailed steps taken
• Root Cause Analysis

What you will bring 

• 1 to 5 years of experience in a technical role
• Degree in Computer Science/Engineering
• Experience with Linux/Unix operating systems
• Understanding of Python code
• Strong verbal, written, and interpersonal skills
• Strong organizational and planning skills
• Networking, cloud, and virtualization concepts
• Backup and recovery concepts

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply – we’d love to hear from you.

Trilio is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.

What we are looking for someone to work remotely

The primary function of a Customer Success Manager (CSM) is to work with customers to ensure they receive maximum value from the TrilioVault platform by understanding their needs and supporting their journey. In this role, we are looking for the candidate to have skills around managing and building customer relationships,  driving adoption, and ensuring a successful experience with Trilio. This candidate must have the ability to manage their time effectively and have the drive to go the extra mile to make sure the customer is happy. Trilio is looking for a candidate who has excellent communication skills and is detail-oriented. 

What you will be doing

• Primary point of contact for designated accounts, serving as a trusted advocate for customer needs to drive success
• Develop and manage long term customer relationships and journey
• Analyze customer data to improve customer experience
• Conduct cadence calls to identify customer business goals and milestones
• Sustain business growth and profitability by maximizing platform value
• Work with Sales to identify any renewal or upsell opportunities
• Manage account escalations by coordinating with internal stakeholders 

What you will bring 

• Understanding and experience with OpenStack, cloud, virtualization and Kubernetes
• Knowledge of storage, backup/recovery concepts
• 5+ years of experience in a Customer Experience role; ideally in software sales, retention, and renewals
• Ability to document and report on issues and enhancements
• Excellent verbal, written communication, and interpersonal skills

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply – we’d love to hear from you.

Trilio is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.

What we are looking for someone to work remotely?

You will be responsible for helping to drive sales by working directly with Trilio’s sales team.  You will be responsible for all technical aspects of customer engagement including demonstrations, architecture designs, and Proofs of Concept. To ensure the best outcome in prospect and customer engagements, this role requires cross-functional collaboration with Engineering and Customer Success Engineer groups.  In this role, we are looking for someone that has experience in working with large enterprises and ideally has worked in a fast-paced start-up environment.

What you will be doing?

• Drive sales of Trilio within the territory
• Design and architect solutions for customers
• Qualify opportunities for engagement
• Educate customers on Trilio’s functionality and benefits
• Identify, analyze, and clarify customer requirements to develop the best technical solution
• Deliver customer demonstrations of solutions
• Manage customer Proofs of Concept
• Create and deliver proposals for customers
• Responsible for ongoing technical account management
• Drive high customer satisfaction by ensuring the solution provides benefits for the customer

What will you bring? 

• At least 5+ years experience in a technology-related pre-sales role
• Strong verbal and written communications skills, bilingual English/Spanish is a plus.
• Knowledge of sales processes
• Leadership qualities to drive customer solutions
• Ability to multi-task and manage several projects at once
• Understanding of backup, replication, and migration concepts
• Strong background in cloud/virtualization technologies (VMware, AWS, Red Hat Virtualization, OpenStack highly recommended)
• Experience with operating system platforms (Windows, Linux)
• Knowledge of databases (Oracle, MySQL, MariaDB, Postgres, etc) is a plus

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply – we’d love to hear from you.

Trilio is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.

What we are looking for

If you crave a good challenge, want to work with super-smart people, love complex computer science problems  (especially solving them), and nerdy jokes, then you are the right candidate to join Trilio. If you can see all the tiny details that make up the bigger picture, you bring experience to the table but leave your ego at the door; you have excellent product intuition, tremendous customer focus, you are sought after as a technologist, Trilio is the right place for you. You will work with a very talented engineering staff who always strive for the best.

What you will be doing

• Provide thought leadership and technical strategy for all of engineering – from architecture to application design.
• A hands-on person who does not hesitate to roll up the sleeves if possible.
• Oversee the architecture and product development lifecycle from planning to tactical execution, serving as chief steward and champion in the management of Trilio’s product development framework, technical assets, engineering processes, and software development lifecycle.
• Have a strong interest in cutting-edge technology, like big data, cloud computing, algorithms, and rich web applications.

What you will bring  

• Deep understanding of the OpenStack project ecosystem and hands-on Openstack development/coding experience
• Excellent understanding of one or more of the popular public clouds, including AWS, Google Cloud, Windows Azure
• Knowledge of compute, network, storage, and virtualization theory, design, and architecture. Domain expert – Storage, Virtualization, Backup, Availability/Disaster Recovery, Cloud Computing, Big Data, and database backups. Knowledge in container technologies such as Dockers, Kubernetes is a huge plus.
• Knowledge in OpenStack or similar cloud platform is highly desirable
• Expert in Linux and KVM internals
• Excellent understanding of cloud storage internals and APIs, including AWS S3
• Excellent understanding of cloud security, including SSL/TLS, digital certificates, encryption technologies
• Expert in high-level languages such as Python, Go. Must have a great understanding of web technologies, including HTTP/RESTful APIs, Javascript/Angular JS.
• Expert in distributed systems including message bus such as AMQP (ex: RabbitMQ), zookeeper, and stateless systems
• Ability to thrive in a startup environment.
• Any exposure to open source products and contributions to open source communities is highly desirable.
• Good understanding of DevOps and CD/CI practices in software development.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply – we’d love to hear from you.

Trilio is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.

What we are looking for

A Senior Product Manager to join a start-up with a company that is leading the cloud-native, application-centric data protection environment with a product that is designed to support the scale, performance, and mobility requirements of Kubernetes container environments across any public and hybrid cloud environment.  You will be responsible for the overall success of our TrilioVault for Kubernetes product line. 

You will be an experienced Senior Product Manager who is a seasoned, well-rounded, publicly-facing, customer-centric, strategic, and high-impact technologist who brings a proven track record of building best-in-class software products in high-growth B2B SaaS businesses (with a strong bias towards experience in data protection, infrastructure, security, SaaS and other modern cloud service offerings).  This individual will leverage their experience working in a strategic cross-functional role that requires a strong mix of market, deep technology and industry expertise, understanding of customer needs, and knowledge of Kubernetes.

This position is a hybrid role. The ideal candidate will reside in either the Boston area or in the Northeast.  

What you will be doing

• Own the product life-cycle management including all elements of a product release, defining technical requirements, product pricing, roadmap development, and delivery
• Deliver analyst briefings, presentations to research and advisory organizations, ensuring and validating thought leadership within the Kubernetes industry
• Working with the marketing team including alliance marketing to evangelize the product, align with the content and demand generation team, leading knowledge sharing with OEM’s and Partners  
• Present at webinars and participate in industry panel discussions (in-person and remote)
• Create technical blogs, white papers, reference architectures, how to’s, demonstration videos, and asset creation
• Work with Sales and enablement; including training and education, technical demonstrations, creating sales plays, competitive battle cards, field guides, developing talk tracks for inside sales teams, assisting with proof of concept execution
• Partner with Customer Success teams for enablement, strategy for customer retention, and managing customer issues and escalations
• Work closely with Engineering teams to develop features and themes actress the product including; authoring requirements, validating technical approach documents, improving DevOps and/or overall CICD health, providing education to engineering on market drivers, managing and allocating engineering resources to align with business strategy

What you will bring

• 5 or more years of product management and ownership with previous Software  engineering or DevOps experience 
• Deep technical knowledge of leading virtualization, cloud strategies and/or Data Protection in the Kubernetes industry    
• Able to create technical, detailed, well-written documentation for engineers and business-minded professionals 
• Demonstrable deliverables across Roadmap, MRD, System Requirements, Epics/Stories, UI and UX 
• Have the right blend of diplomacy and decisiveness to constantly balance constraints and resources, as well as juggle priorities and tasks 
• Strong communications, presentation, and interpersonal skills in all settings and across cultures including; face to face, phone, IM, video link, or in front of large audiences  
• A self-motivated self-starter, needing little to no guidance to own a new project
• Ability to work independently and as a team member 
• Project management skills
  

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply – we’d love to hear from you.

Trilio is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.

What we are looking for

A Senior Product Marketing Manager to lead our Product Marketing function for the TrilioVault cloud-native data protection platform.  The role includes responsibility for Trilio’s product messaging, content, competitive positioning, and new product introduction.  The role reports to the Vice President of Marketing.

What you will be doing

• Product messaging, value proposition, and differentiation for prospects, customers, and industry watchers (media, analysts, influencers).
• Product content includes datasheets, presentations, high-value content like whitepapers, eBooks, and technical product blogs.
• Competitive analysis and messaging to help drive unique positioning points for sales and marketing teams.
• Sales enablement content and support.
• Product SME within the company who can deliver demos, webinars, talks, and interact with customers.
• New Product Introduction (NPI) strategy and cross-functional coordination.
• Support cross-marketing deliverables with messaging, copy blocks, and general editorial services along with the content marketing manager.
• Support initiatives to drive Free Trial requests and conversions to meetings and enterprise licenses.
• Blog regularly and/or support technical blog creation.
• Cross-functional collaboration with Product/Engineering, Solution Architects, Sales, and Marketing.

What you will bring  

• 10+ years experience in Infrastructure Software, Data Protection, Cloud, or Containers.
• Strong product marketing background with the ability to be “hands-on” with the product.
• Excellent communication skills to deliver content to multiple audiences, including prospects, customers, partners, and influencers across both infrastructure and developer communities.
• Understanding of sales funnel, lead lifecycle, and acceleration.
• Customer and sales focused. Proven experience partnering with sales for enablement and campaign support.
• Strong collaboration skills with the ability to manage and build relationships cross-functionally.
• Undergraduate degree required.
• Experience with developer/DevOps communities is a plus.
• Analytical, creative, and good sense of humor.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply – we’d love to hear from you.

Trilio is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.

What we are looking for

We’re looking for an experienced, eager and ambitious Account Executive (AE) to close new business. Reporting to the Sales Manager EMEA, the Trilio team is looking for someone who excels in a growing, fast-paced start-up environment, and enjoys being a go-getter.   This is a great opportunity for a hunter who is looking to build out a whitespace territory in a hyper growth company.  With growth comes opportunities, this position is a great way to learn and prove your capabilities while being invested in and coached to elevate your prospecting and selling skills.

Here at Trilio, the AE owns the entire sales cycle for a specified territory. This includes developing new customer leads (generated from both outbound prospecting and inbound inquiry), positioning Trilio, and closing business. The AE is expected to develop a territory go-to-market (GTM) plan and execute daily to that plan. This includes targeting accounts and specific contacts within the account, building relationships with customers and partners, determining business pain points, and working to map the proper solution and close business. The successful candidate will be on a career growth path to ascend to an Account Manager role.

What you will be doing:

Develop new leads/pipeline and drive successful sales processes within your region

• Meet and exceed sales goals
• Collaborate with your Account Manager and Business Development Rep in your region’s POD, Sales Manager, and others within the company to meet account performance objectives and customer expectations
• Manage accurate data and forecasts within the Salesforce CRM system for the assigned territory
• Manage sales campaign from Small and Midsize Businesses to global enterprise organizations
• Understand the customers environment and create precise and meaningful proposals
• Attend and assist trade shows, and other marketing related events – in person when possible and online
• Work with Technology Alliance Partners (Red Hat, Canonical, Mirantis, SUSE) to develop relationships and identify common target accounts
• Work with Resellers and Independent Agents to win deals together and identify new opportunities

What you will bring:

• 3+ years in a closing role is preferred
• Proven track record of meeting and exceeding quota attainment
• Experience calling, emailing and educating prospects
• Experience creating strong pipeline growth of at least 4X target goal
• Experience within Salesforce or a CRM to update, maintain, and add leads as appropriate
• Experience in territory and account planning
• Language Skills in either of the following is preferred; German, French, Spanish, Dutch, Finnish, Swedish
• Strong objection handling skills
• Successful cold calling experience and the hustle to call at least 50 contacts a day
• Technology sales experience is preferred; OpenSource experience is ideal
• Openness to coaching and learning
• Positive, entrepreneurial attitude
• Critical thinking and strong decision-making abilities
• Must be quality, detailed oriented and also data driven
• Experience with Outreach or similar sales automation tools like Salesloft, DiscoverOrg, Ring DNA
• A Bachelors or equivalent practical sales experience
• Former Sales training or methodology like Sandler, Carnegie, MEDPIC, Tyson Group, Challenger Sale, etc. preferred

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply – we’d love to hear from you.

Trilio is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.

What we are looking for

A high-energy, driven professional with natural sales instincts to join, and help build our global Business Development organization. You will lay the foundation of our sales effort by identifying prospective customers and articulating the value of Trilio for their business.

This job presents a tremendous opportunity for candidates looking to grow their career in sales as it offers high growth potential and internal promotion into Commercial Sales roles and beyond. Once you’ve successfully completed this initial “tour of duty” period, a variety of possible career paths await you. We want to train you so that you’re not only prepared for your BDR responsibilities, but you’re also ready to move into your next career opportunity with us. We are committed to cultivating our future leaders

What you will be doing

• You will work strategically with our Enterprise and Commercial Sales teams to find new prospects that fit Trilio.
• As the first line of contact, you need to be quick on your feet and possess grit to overcome objections.
• You will use your convincing personality and passion for winning to raise the bar of success, documenting and tracking qualified opportunities to pass onto the Enterprise and Commercial Sales teams.
• You will use a data-driven approach to both inbound and outbound sales that incorporates prospecting by means of research, LinkedIn, social media, video, email communication, and calling daily.
• You will get support from your business development manager, fellow sales professionals, marketing, and other members of the team.
• You will undergo a 2-week onboarding into Trilio and have continued learning throughout your time here with PM, SA, Management call/role playing sessions, peer presentations, and much more. All of these learning opportunities are designed to help equip you to do your job to the best of your ability and grow your career here.

What you will bring  

• 1 year + in a qualifying or prospecting role is preferred
• Experience calling, emailing and educating prospects
• Experience BANT qualifying SQL Leads and creating pipeline growth
• Experience within Salesforce or a CRM to update, maintain, and add leads as appropriate
• Experience in territory and account planning
• Strong writing background with the ability to create value based persuasive communication
• Strong presence and command of a room with the ability to set an agenda for a large group of people
• Strong objection handling skills
• High volume and successful cold calling experience (75 calls a day)
• Experience with being a trusted advisor to clients
• Tech sales experience is preferred; OpenSource experience is ideal
• Openness to coaching and learning
• Positive, entrepreneurial attitude
• Intellect, passion, hunger, and grit
• Critical thinking and strong decision-making abilities
• Agility to wear multiple hats and willingness to change quickly
• Must be quality and detailed oriented
• Experience with Outreach or similar sales automation tools like Salesloft, DiscoverOrg, Ring DNA
• BA/BS degree or equivalent practical sales experience
• Former Sales training or methodology like Sandler, Carnegie, MEDPIC, Tyson Group, Challenger Sale, etc.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply – we’d love to hear from you.

Trilio is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.