How Telefonica UK Builds Resilience into Its Mission-Critical Cloud Infrastructure
These digital services are essential to our customers. If they’re unavailable, recovery must happen immediately. That’s why we chose Trilio.
Chris Buggie, Director Core Application, Infrastructure & Cloud, Telefonica UK
Telefonica UK Taps Trilio to Protect Digital Transformation Initiatives on OpenStack
Telefonica UK, a major telecom provider serving millions of customers, is undergoing a sweeping digital transformation aimed at delivering a seamless omnichannel experience. As part of this transformation, the company selected Trilio to provide reliable backup and recovery across its OpenStack environment.
With an eye on resilience and operational continuity, Telefonica needed a partner that could meet the demands of mission-critical workloads and help ensure rapid recovery in the event of disruption.
Creating a Seamless Experience Across Channels
As customer expectations evolve, Telefonica UK has been working to deliver a consistent and personalized experience—whether customers engage via store, chat, or phone. To support this, Telefonica is overhauling its core infrastructure and cloud services, building a more flexible, connected backend to power its digital front-end.
Chris Buggie, responsible for core infrastructure and cloud services at Telefonica, emphasized the importance of resilient platforms: “These digital services are essential to our customers. If they’re unavailable, recovery must happen immediately. That’s why we chose Trilio.”
Trilio Selected for OpenStack-Native, Scalable Data Protection
Telefonica evaluated a range of data protection solutions before choosing Trilio, which stood out for its:
- Cloud-Native Design: Built from the ground up for OpenStack and Kubernetes.
- Mission-Critical Focus: Capable of supporting enterprise-grade recovery objectives.
- Ease of Use: Simple deployment, intuitive interface, and fast onboarding.
- Trusted Expertise: Strong collaboration and support from the Trilio team.
- Future-Proof Architecture: Scalable and adaptable to evolving infrastructure needs.
Resilience for the Unexpected: Planning for Recovery
While Telefonica continues to invest in reliability, the company understands the importance of planning for worst-case scenarios. “Even if a major incident never happens, we need to be ready,” said Buggie. “Trilio gives us the peace of mind that we can recover quickly and completely.”
Trilio’s platform enables easy point-in-time recovery, in-place or in alternate environments, with just a single click—critical functionality for ensuring uptime of customer-facing applications.
Expanding Trilio’s Impact Across Telefonica and Beyond
The partnership with Trilio was facilitated through Wayra UK, Telefonica’s strategic business development arm. Bruno Moraes, Managing Director at Wayra UK, explained: “We selectively chose each other in this partnership. Trilio is a global company with a mature product—perfectly suited to support complex enterprise needs like Telefonica’s.”
Since the initial engagement, Trilio has begun expanding within the broader Telefonica organization, including deployments across Europe and Latin America.
Mutual Growth Through Strategic Collaboration
The partnership goes beyond technical integration. According to Trilio’s David Safaii, “Wayra has brought time, talent, and valuable feedback. They’ve opened new doors for us as we expand globally and improve our platform.”
For Wayra, it’s about more than investment. “We want to add value to our portfolio companies,” said Moraes. “Trilio checked all the boxes—mature product, proven team, and the ability to work with large, complex organizations like Telefonica.”
Trilio Secures the Foundation of Telefonica’s Digital Future
By selecting Trilio, Telefonica UK has strengthened its OpenStack foundation, fortified its mission-critical services, and prepared its infrastructure for future growth. With resilient data protection in place, Telefonica can now focus on delivering the seamless experiences its customers expect—confident that recovery is only a click away.
